FAQ's

Are your ‘silver’ earring findings made from sterling silver?

Yes. All earring findings that look like silver are made from real sterling silver. Occasionally we may use a filled soft silver wire for wrapped jewellery, but in these cases the ear wires are still always sterling silver.

Some of your listings say that your gemstones may be slightly different from the pictures. What does this mean?

Natural gemstones may vary in colour or how translucent they are. They may also vary slightly in size or shape depending on how they are cut or processed by the supplier. However we always do our best to ensure as much consistency as possible between our pictures and the product that is sent out to you. If you are not happy with your jewellery when you receive it, please contact us ASAP and we will do what we can to make it right for you.

Do you provide free shipping?

Yes! We provide free shipping within New Zealand all orders over $50. Our products are always sent via Courier with tracking so you can check where your package is once its on its way.

How long will it take for my product to arrive?

We always do our best to get products away as soon as possible. Generally products are picked up from us within 24 hours of purchase, except where weekends and public holidays make that impossible. For New Zealand orders, you can generally expect to receive your product within 3 or 4 business days.

Do you provide international shipping?

Yes. We do ship to most countries. If your country does not come up in the shipping options, please contact us for a price to ship to you.

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